Shipping Policy

Thank you for shopping at Gonez Studio! Our products are created using a print-on-demand service (Printify), which ensures high-quality products produced individually for each order. Please review our shipping policy carefully to understand our delivery methods and timelines.

1. Order Processing Time

All products are made to order. Our production partners typically require between 2 to 7 business days to fulfill your order before shipping.

2. Shipping Methods and Delivery Estimates

We partner with reliable print providers to deliver orders promptly and efficiently. Delivery times vary based on the destination:

United States Shipping (Printify Estimates):

  • Standard Shipping: 2 - 5 business days

  • Canada, Australia & International Shipping (Printify Estimates):

  • Standard International: 10 - 30 business days

Note: These delivery timelines are approximate and can be affected by external factors such as weather conditions, holidays, or carrier delays.

3. Shipping Costs

  • United States: We offer free standard shipping within the USA. Any additional shipping options (Express) will be clearly shown at checkout.

  • International: A flat-rate shipping fee applies to orders shipping to Canada, Australia, and other countries. This amount will be clearly indicated during checkout.

Please note that customers outside the United States may incur additional customs duties, taxes, or fees imposed by their respective countries. These charges are the customer's responsibility.

4. Order Tracking

Once your order ships, you will receive a confirmation email with tracking information, allowing you to follow your package’s journey.

5. Multiple-Item Orders

If your order contains multiple products, items may ship separately depending on our print partner's location and availability. Each shipment will include tracking information.

6. Address Accuracy

Customers are responsible for providing accurate shipping information at checkout. Gonez Studio is not responsible for packages delivered incorrectly or lost due to incorrect addresses. If you notice an error in your address after placing an order, please contact us immediately at [your email].

7. Lost or Damaged Packages

In the rare event your order is lost or damaged during shipping, please contact us promptly at info@gonez.es. Include your order number and photographs (for damaged items). We will work with you and our print partners to resolve the issue swiftly, offering either a replacement or refund according to our Return & Refund Policy.